Value Award Recognition Form

Value Award Types

INTEGRITY: We act openly and truthfully in all that we do and comply with laws and regulations.

→Behavior Examples: Honesty, Principle, Sincerity, Virtue, Candor

Examples of Integrity:

“When Malik realized a patient’s chart included outdated medication info, he didn’t just update it—he called the provider directly to verify changes and notified the rest of the team to prevent any confusion or risk.”

COMPASSION: We care about other’s needs.

→Behavior Examples: Benevolence, Empathy, Grace, Humanity, Kindness, Mercy

Examples of Compassion:

“During a home visit, Brianna noticed a patient seemed withdrawn. Instead of rushing through the visit, she sat with them for a few extra minutes and learned they were grieving a recent loss. She connected them with our social worker that same day.”

CUSTOMER FOCUSED: We value long-term relationships by being committed to listening, respecting, and responding to our customers’ needs.

→Behavior Examples: Empathy, Assistance, Courtesy, Compassion, Value, Understanding, Listening

Examples of Customer-Focused:

“A family was unsure about the hospice process during an initial visit. Sarah took extra time to walk them through what to expect, answered every question without rushing, and followed up the next day to check on how they were feeling.”

INNOVATE: We find solutions and are resourceful when meeting our customers’ needs.

→Behavior Examples: Initiate, Invent, Out of the Box Thinking, Customer Focus, Collaborative

Examples of Innovate:

“Lauren created a color-coded scheduling board for her team that cut down daily hand-off time by half and helped reduce missed visits.”

FISCALLY RESPONSIBLE: We continue to grow and prosper to ensure long-term opportunities for our employees and customers.

→Behavior Examples: Financial, Economic, Pledged, Engaged, Held, Compelled, Decision Making

Examples of Fiscally Responsible:

“When Andre noticed that multiple care kits were going unused and expiring, he proposed a biweekly inventory check. That change led to ordering only what was needed—and saved hundreds in supply waste in the first month.”

Recognized Employees Receive:

· Value Award Certificate/Coin

· 25,000 AVA Points

· An Employee Spotlight

· Consideration for the Value Award of the Year